Terms of service

Welcome to V by Velare — a second line of Velare Egypt, Egypt’s leading scarf brand since 2004.

By using our website or placing an order, you agree to the following terms and conditions.

Please read them carefully before purchasing.

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1. General Information

This website is operated by V by Velare.

Throughout the site, the terms “we”, “us”, and “our” refer to V by Velare.

We reserve the right to update, modify, or replace any part of these Terms of Service by posting changes on this page.

It is your responsibility to check this page periodically for updates.

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2. Product Information

We strive to display our products as accurately as possible, including colors and details.

However, variations may occur due to lighting or screen differences.

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or change descriptions at any time without prior notice.

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3. Orders & Payments

By placing an order, you confirm that all provided information is accurate and complete.

Payments must be made through the accepted methods displayed at checkout.

We may refuse or cancel any order in cases of suspected fraud, misuse, or policy violation.

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4. Pricing

All prices are listed in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.

Prices and availability are subject to change without notice.

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5. Shipping & Delivery

Orders are processed within 1–2 business days.

Estimated delivery within 3–5 business days across Egypt.

Please note that delivery times may vary during peak seasons or due to courier delays.

Once shipped, you will receive a confirmation email with tracking details.

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6. Refunds & Exchanges

We accept returns and exchanges within 14 days of receiving your order.

Items must be in their original condition, unused, and with all tags attached.

Items with removed tags, wear, or damage will not be accepted.

For full details, please refer to our Refund & Exchange Policy.

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7. Intellectual Property

All website content — including text, designs, photography, and logos — is the exclusive property of V by Velare and protected by copyright and trademark laws.

Any unauthorized use or reproduction is strictly prohibited.

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8. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of data as outlined there.

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9. Limitation of Liability

V by Velare shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

In any case, our total liability shall not exceed the amount paid for the product in question.

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10. Contact Information

For questions about these Terms or any other inquiries:

📧 vbyvelare@gmail.com

📞 +20 102 821 9911

🕒 Sunday to Thursday, 11 AM – 7 PM

📍 New Cairo, Egypt

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✨ Thank you for choosing V by Velare — where affordable luxury meets timeless elegance.